Return policy
Return Eligibility:
Returns are accepted for unopened and unused products within 30 days of purchase.
Return Process:
Contact us at trulyyours.skincares@gmail.com to initiate a return.
Provide proof of purchase and details of the issue.
Ship the item back to us at Return Address
Refunds: Refunds are processed within 7-10 business days upon receipt of the returned product. Shipping fees are non-refundable.
Non-Returnable Items:
Opened or used products.
Gift cards and promotional items.
Damaged or Defective Products: If your product arrives damaged, please notify us within 7 days for a replacement or refund.
Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part.
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Terms and Conditions
Effective Date: [Insert Date]
Welcome to Truly Yours. By accessing our website, you agree to abide by the following Terms and Conditions. Please review them carefully before proceeding.
Use of the Website
You confirm that you are at least 18 years old or have parental consent to use our website.
You agree not to misuse our website for fraudulent or harmful purposes.
Orders and Payment
All orders are subject to product availability and confirmation of payment.
Prices are subject to change without prior notice.
We reserve the right to refuse service or cancel orders at our discretion.
Intellectual Property
All content, including images, text, and branding, is owned by Truly Yours and may not be used without explicit permission.
Disclaimer and Liability
Truly Yours is not responsible for indirect damages arising from the use of our website or products. We ensure our skincare products meet quality standards, but individual results may vary.
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